#supportChatbotPanel {
    position: fixed;
    right: 24px;
    bottom: 24px;
    width: 380px;
    height: 663px;
    display: none;
    flex-direction: column;
    background: #ffffff;
    border: 1px solid #e5e7eb;
    border-radius: 18px;
    box-shadow: 0 20px 60px rgba(15, 23, 42, 0.20);
    overflow: hidden;
    z-index: 1080;
}
.support-chatbot-header-actions {
    display: flex;
    align-items: center;
    gap: 6px;
    flex-shrink: 0;
}

.support-chatbot-header-button {
    width: 34px;
    height: 34px;
    padding: 0;
    border: none;
    border-radius: 9px;
    background: transparent;
    color: inherit;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    transition: background-color .18s ease, transform .18s ease;
}

    .support-chatbot-header-button:hover {
        background: rgba(255, 255, 255, .16);
    }

    .support-chatbot-header-button:active {
        transform: scale(.94);
    }

    .support-chatbot-header-button i {
        font-size: 1rem;
    }

.support-chatbot-history-view {
    flex: 1;
    min-height: 0;
    overflow: hidden;
    background: var(--bs-body-bg, #fff);
}

.support-chatbot-history-header {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 12px 14px;
    border-bottom: 1px solid var(--bs-border-color, #dee2e6);
}

.support-chatbot-history-back {
    border: none;
    background: transparent;
    padding: 6px 8px;
    border-radius: 8px;
    color: var(--bs-body-color, #212529);
    font-size: .82rem;
    display: inline-flex;
    align-items: center;
    gap: 5px;
    cursor: pointer;
}

    .support-chatbot-history-back:hover {
        background: var(--bs-tertiary-bg, #f1f3f5);
    }

.support-chatbot-history-title {
    font-size: .95rem;
    font-weight: 700;
    color: var(--bs-body-color, #212529);
}

.support-chatbot-history-list {
    height: 100%;
    overflow-y: auto;
    padding: 12px;
}

.support-chatbot-history-loading {
    padding: 28px 12px;
    text-align: center;
    color: var(--bs-secondary-color, #6c757d);
    font-size: .85rem;
}
    #supportChatbotPanel .support-chatbot-header {
        display: flex;
        align-items: center;
        justify-content: space-between;
        gap: 12px;
        padding: 16px 18px;
        background: #3f7072;
        color: #ffffff;
    }

        #supportChatbotPanel .support-chatbot-header strong {
            display: block;
            font-size: 15px;
            font-weight: 700;
        }

        #supportChatbotPanel .support-chatbot-header div div {
            margin-top: 3px;
            font-size: 11px;
            opacity: 0.85;
        }

#supportChatbotClose {
    width: 32px;
    height: 32px;
    border: 0;
    border-radius: 8px;
    background: rgba(255, 255, 255, 0.15);
    color: #ffffff;
    font-size: 16px;
    cursor: pointer;
}

    #supportChatbotClose:hover {
        background: rgba(255, 255, 255, 0.25);
    }

#supportChatbotBody {
    flex: 1;
    overflow-y: auto;
    padding: 16px;
    background: #f8fafc;
    font-size: 13px;
    color: #334155;
}


#supportChatbotPanel .support-chatbot-footer {
    display: grid;
    grid-template-columns: minmax(0, 1fr) 40px 78px;
    gap: 7px;
    align-items: stretch;
    padding: 12px;
    background: #ffffff;
    border-top: 1px solid #e5e7eb;
}

#supportChatbotInput {
    width: 100%;
    min-height: 40px;
    max-height: 41px;
    padding: 10px 12px;
    resize: none;
    border: 1px solid #d1d5db;
    border-radius: 10px;
    outline: none;
    font-size: 13px;
}

    #supportChatbotInput:focus {
        border-color: #3f7072;
        box-shadow: 0 0 0 3px rgba(63, 112, 114, 0.12);
    }

#supportChatbotSend {
    border: 0;
    border-radius: 10px;
    background: #3f7072;
    color: #ffffff;
    font-size: 12px;
    font-weight: 600;
    cursor: pointer;
}

    #supportChatbotSend:hover {
        background: #335f61;
    }
.support-chatbot-user-row {
    display: flex;
    justify-content: flex-end;
    margin-bottom: 12px;
}

.support-chatbot-bot-row {
    display: flex;
    justify-content: flex-start;
    margin-bottom: 12px;
}

.support-chatbot-user-message {
    max-width: 78%;
    padding: 10px 13px;
    background: #3f7072;
    color: #ffffff;
    border-radius: 16px 16px 5px 16px;
    font-size: 12.5px;
    line-height: 1.5;
    word-break: break-word;
    box-shadow: 0 3px 10px rgba(63, 112, 114, 0.14);
}

.support-chatbot-bot-message {
    max-width: 84%;
    padding: 11px 13px;
    background: #ffffff;
    color: #334155;
    border: 1px solid #e2e8f0;
    border-radius: 16px 16px 16px 5px;
    font-size: 12.5px;
    line-height: 1.55;
    word-break: break-word;
    box-shadow: 0 3px 10px rgba(15, 23, 42, 0.04);
}

.support-chatbot-answer-title {
    margin-bottom: 7px;
    color: #172033;
    font-size: 12.5px;
    font-weight: 700;
    line-height: 1.4;
}

.support-chatbot-source {
    margin-top: 9px;
    padding-top: 7px;
    border-top: 1px solid #eef2f5;
    color: #8a98a8;
    font-size: 10px;
    line-height: 1.4;
}
.support-chatbot-link {
    display: inline-block;
    margin-top: 9px;
    padding: 6px 9px;
    border-radius: 8px;
    background: rgba(63, 112, 114, 0.10);
    color: #3f7072;
    font-size: 11px;
    font-weight: 600;
    text-decoration: none;
}

    .support-chatbot-link:hover {
        color: #335f61;
        background: rgba(63, 112, 114, 0.16);
    }
.support-chatbot-feedback-area {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 5px;
    margin-top: 8px;
}

.support-chatbot-feedback {
    padding: 4px 7px;
    border: 1px solid #e3e8ed;
    border-radius: 7px;
    background: transparent;
    color: #718096;
    font-size: 10px;
    cursor: pointer;
    transition: border-color .18s ease, color .18s ease, background-color .18s ease;
}
    .support-chatbot-feedback:hover,
    .support-chatbot-feedback.selected {
        border-color: #3f7072;
        color: #3f7072;
        background: rgba(63, 112, 114, 0.08);
    }

.support-chatbot-suggestions {
    display: flex;
    flex-direction: column;
    gap: 6px;
    margin-top: 9px;
}

.support-chatbot-suggestion {
    width: 100%;
    padding: 8px 10px;
    border: 1px solid #dbe3e8;
    border-radius: 9px;
    background: #f8fafc;
    color: #334155;
    text-align: left;
    font-size: 12px;
    cursor: pointer;
}

    .support-chatbot-suggestion:hover {
        border-color: #3f7072;
        color: #3f7072;
        background: rgba(63, 112, 114, 0.07);
    }
.support-chatbot-loading {
    display: flex;
    align-items: center;
    gap: 5px;
    padding: 11px 13px;
    background: #ffffff;
    border: 1px solid #e5e7eb;
    border-radius: 14px 14px 14px 4px;
}

    .support-chatbot-loading span {
        width: 6px;
        height: 6px;
        border-radius: 50%;
        background: #94a3b8;
        animation: supportChatbotTyping 1.2s infinite ease-in-out;
    }

        .support-chatbot-loading span:nth-child(2) {
            animation-delay: 0.15s;
        }

        .support-chatbot-loading span:nth-child(3) {
            animation-delay: 0.30s;
        }

@keyframes supportChatbotTyping {
    0%, 60%, 100% {
        transform: translateY(0);
        opacity: 0.45;
    }

    30% {
        transform: translateY(-4px);
        opacity: 1;
    }
}
.support-chatbot-navigation {
    width: 100%;
    margin: 16px 0 6px;
    padding: 11px;
    border: 1px solid #e5eaee;
    border-radius: 13px;
    background: rgba(255, 255, 255, 0.68);
}

.support-chatbot-navigation-header {
    display: flex;
    align-items: center;
    gap: 8px;
    margin-bottom: 10px;
}

.support-chatbot-navigation-title {
    color: #64748b;
    font-size: 10.5px;
    font-weight: 700;
}

.support-chatbot-back {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    padding: 5px 8px;
    border: 1px solid #dbe3e8;
    border-radius: 8px;
    background: #ffffff;
    color: #3f7072;
    font-size: 11px;
    cursor: pointer;
}

    .support-chatbot-back:hover {
        background: rgba(63, 112, 114, 0.08);
    }

.support-chatbot-category-list {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 7px;
}

.support-chatbot-category {
    min-height: 42px;
    display: grid;
    grid-template-columns: minmax(0, 1fr) 14px;
    align-items: center;
    gap: 6px;
    padding: 8px 9px;
    border: 1px solid #dfe6e9;
    border-radius: 9px;
    background: #ffffff;
    color: #475569;
    text-align: left;
    cursor: pointer;
    transition: border-color .18s ease, background-color .18s ease, color .18s ease;
}

    .support-chatbot-category:hover {
        border-color: #3f7072;
        background: rgba(63, 112, 114, 0.06);
        color: #3f7072;
    }

.support-chatbot-category-icon {
    width: 30px;
    height: 30px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 8px;
    background: rgba(63, 112, 114, 0.10);
    color: #3f7072;
}

.support-chatbot-category-text {
    font-size: 10.5px;
    font-weight: 650;
    line-height: 1.3;
}

.support-chatbot-category-arrow {
    font-size: 10px;
    color: #94a3b8;
}

.support-chatbot-question-list {
    display: flex;
    flex-direction: column;
    gap: 6px;
}

.support-chatbot-question {
    width: 100%;
    padding: 8px 10px;
    border: 1px solid #e2e8ec;
    border-radius: 8px;
    background: #ffffff;
    color: #475569;
    text-align: left;
    font-size: 10.5px;
    line-height: 1.4;
    cursor: pointer;
    transition: border-color .18s ease, background-color .18s ease, color .18s ease;
}

    .support-chatbot-question:hover {
        border-color: #9fbabb;
        background: rgba(63, 112, 114, 0.05);
        color: #3f7072;
    }

@media (max-width: 576px) {
    .support-chatbot-category-list {
        grid-template-columns: 1fr;
    }
}
@media (max-width: 576px) {
    #supportChatbotPanel {
        top: auto;
        left: 12px;
        right: 12px;
        bottom: 12px;
        width: auto;
        height: min(78dvh, 650px);
        max-height: calc(100dvh - 24px);
        border-radius: 18px;
    }
        #supportChatbotPanel .support-chatbot-header {
            flex: 0 0 auto;
            padding: 13px 14px;
            gap: 10px;
        }

            #supportChatbotPanel .support-chatbot-header > div {
                min-width: 0;
            }

            #supportChatbotPanel .support-chatbot-header strong {
                font-size: 14px;
                line-height: 1.3;
            }

            #supportChatbotPanel .support-chatbot-header div div {
                margin-top: 2px;
                font-size: 10.5px;
                line-height: 1.35;
            }

    #supportChatbotClose {
        width: 34px;
        height: 34px;
        min-width: 34px;
        flex: 0 0 34px;
        border-radius: 9px;
        font-size: 15px;
    }

}
.support-chatbot-answer-actions {
    display: flex;
    gap: 6px;
    margin-top: 8px;
}

.support-chatbot-answer-action {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    padding: 5px 8px;
    border: 1px solid #dbe5e7;
    border-radius: 8px;
    background: transparent;
    color: #3f7072;
    font-size: 10px;
    font-weight: 600;
    cursor: pointer;
    text-decoration: none;
}

    .support-chatbot-answer-action:hover {
        border-color: #3f7072;
        background: rgba(63, 112, 114, 0.07);
    }
/* =========================================================
   AISURVEY CHATBOT - FLOATING LAUNCHER
   ========================================================= */

#supportChatbotLauncher {
    position: fixed;
    right: 22px;
    bottom: 22px;
    z-index: 1075;
    display: flex;
    align-items: center;
    gap: 11px;
    min-width: 270px;
    max-width: 330px;
    padding: 8px 9px 8px 8px;
    border: 1px solid rgba(63, 112, 114, 0.18);
    border-radius: 999px;
    background: rgba(255, 255, 255, 0.97);
    box-shadow: 0 12px 35px rgba(15, 23, 42, 0.15), 0 3px 12px rgba(63, 112, 114, 0.12);
    cursor: pointer;
    backdrop-filter: blur(10px);
    -webkit-backdrop-filter: blur(10px);
    transition: transform 0.22s ease, box-shadow 0.22s ease, opacity 0.22s ease, visibility 0.22s ease;
    animation: supportChatbotLauncherFloat 3s ease-in-out infinite;
}

    #supportChatbotLauncher:hover {
        animation-play-state: paused;
        transform: translateY(-3px) scale(1.015);
        box-shadow: 0 18px 42px rgba(15, 23, 42, 0.18), 0 5px 16px rgba(63, 112, 114, 0.16);
    }

    #supportChatbotLauncher:active {
        transform: translateY(-1px) scale(0.99);
    }

    #supportChatbotLauncher.is-hidden {
        opacity: 0;
        visibility: hidden;
        pointer-events: none;
    }


/* Sol ikon */
.support-chatbot-launcher-icon {
    width: 46px;
    height: 46px;
    flex: 0 0 46px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 50%;
    overflow: hidden;
    background: transparent;
    box-shadow: 0 6px 15px rgba(63, 112, 114, 0.24);
}

    .support-chatbot-launcher-icon img {
        width: 100%;
        height: 100%;
        display: block;
        object-fit: cover;
        border-radius: 50%;
    }

/* Orta metin */
.support-chatbot-launcher-text {
    min-width: 0;
    display: flex;
    flex-direction: column;
    align-items: flex-start;
    line-height: 1.2;
    text-align: left;
}

    .support-chatbot-launcher-text strong {
        color: #334155;
        font-size: 13px;
        font-weight: 700;
        white-space: nowrap;
    }

    .support-chatbot-launcher-text small {
        margin-top: 2px;
        color: #94a3b8;
        font-size: 10.5px;
        white-space: nowrap;
    }


/* Sağ aksiyon */
.support-chatbot-launcher-action {
    margin-left: auto;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 6px;
    padding: 10px 13px;
    border-radius: 999px;
    background: #3f7072;
    color: #ffffff;
    font-size: 11px;
    font-weight: 700;
    white-space: nowrap;
}

    .support-chatbot-launcher-action i {
        font-size: 12px;
    }


/* Hafif yukarı-aşağı hareket */
@keyframes supportChatbotLauncherFloat {

    0%, 100% {
        transform: translateY(0);
    }

    50% {
        transform: translateY(-5px);
    }
}
@media (max-width: 576px) {

    #supportChatbotLauncher {
        right: 12px;
        bottom: 12px;
        min-width: 0;
        max-width: calc(100vw - 24px);
        padding: 7px 8px;
        gap: 9px;
    }

    .support-chatbot-launcher-icon {
        width: 42px;
        height: 42px;
        flex: 0 0 42px;
        font-size: 18px;
    }

    .support-chatbot-launcher-text strong {
        font-size: 12px;
    }

    .support-chatbot-launcher-text small {
        font-size: 9.5px;
    }

    .support-chatbot-launcher-action {
        padding: 9px 11px;
        font-size: 10.5px;
    }
}
@media (max-width: 390px) {

    #supportChatbotLauncher {
        right: 8px;
        bottom: 8px;
    }

    .support-chatbot-launcher-text small {
        display: none;
    }

    .support-chatbot-launcher-action {
        padding: 9px 10px;
    }
}
@media (prefers-reduced-motion: reduce) {

    #supportChatbotLauncher {
        animation: none;
    }
}
.support-chatbot-input-area {
    min-width: 0;
}

    .support-chatbot-input-area #supportChatbotInput {
        padding-right: 12px;
    }

.support-chatbot-voice {
    width: 40px;
    min-width: 40px;
    height: 41px;
    padding: 0;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    align-self: center;
    border: 1px solid #d8e2e3;
    border-radius: 10px;
    background: rgba(63, 112, 114, 0.08);
    color: #3f7072;
    font-size: 14px;
    cursor: pointer;
    transition: background-color .18s ease, border-color .18s ease, color .18s ease, box-shadow .18s ease, transform .18s ease;
}

    .support-chatbot-voice:hover {
        border-color: rgba(63, 112, 114, 0.45);
        background: rgba(63, 112, 114, 0.13);
        color: #335f61;
    }

    .support-chatbot-voice:active {
        transform: scale(.95);
    }

    .support-chatbot-voice.is-listening {
        border-color: #3f7072;
        background: #3f7072;
        color: #ffffff;
        animation: supportChatbotVoicePulse 1.2s ease-in-out infinite;
    }

@keyframes supportChatbotVoicePulse {

    0%, 100% {
        box-shadow: 0 0 0 4px rgba(63, 112, 114, 0.10);
    }

    50% {
        box-shadow: 0 0 0 8px rgba(63, 112, 114, 0.03);
    }
}

@media (max-width: 576px) {

    #supportChatbotPanel .support-chatbot-footer {
        grid-template-columns: minmax(0, 1fr) 38px 76px;
        gap: 6px;
        padding: 10px;
    }

    .support-chatbot-voice {
        width: 38px;
        min-width: 38px;
        height: 41px;
    }

    .support-chatbot-input-area #supportChatbotInput {
        padding-right: 12px;
    }
}

.support-chatbot-history-group {
    margin-bottom: 18px;
}

    .support-chatbot-history-group:last-child {
        margin-bottom: 0;
    }

.support-chatbot-history-group-title {
    margin: 0 0 8px 2px;
    color: var(--bs-secondary-color, #6c757d);
    font-size: .72rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: .04em;
}

.support-chatbot-history-item {
    width: 100%;
    margin-bottom: 8px;
    padding: 11px 12px;
    border: 1px solid var(--bs-border-color, #dee2e6);
    border-radius: 11px;
    background: var(--bs-body-bg, #fff);
    color: var(--bs-body-color, #212529);
    text-align: left;
    cursor: pointer;
    transition: border-color .18s ease, background-color .18s ease, box-shadow .18s ease, transform .18s ease;
}

    .support-chatbot-history-item:last-child {
        margin-bottom: 0;
    }

    .support-chatbot-history-item:hover {
        border-color: rgba(63, 112, 114, .35);
        background: var(--bs-tertiary-bg, #f8f9fa);
        box-shadow: 0 4px 12px rgba(15, 23, 42, .06);
        transform: translateY(-1px);
    }

.support-chatbot-history-question {
    color: var(--bs-body-color, #212529);
    font-size: .82rem;
    font-weight: 650;
    line-height: 1.4;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.support-chatbot-history-meta {
    margin-top: 4px;
    color: var(--bs-secondary-color, #6c757d);
    font-size: .68rem;
    line-height: 1.3;
}

.support-chatbot-history-answer {
    margin-top: 10px;
    padding-top: 10px;
    border-top: 1px solid var(--bs-border-color, #e9ecef);
    color: var(--bs-body-color, #343a40);
    font-size: .78rem;
    line-height: 1.55;
    white-space: pre-wrap;
    word-break: break-word;
}

.support-chatbot-history-list::-webkit-scrollbar {
    width: 6px;
}

.support-chatbot-history-list::-webkit-scrollbar-track {
    background: transparent;
}

.support-chatbot-history-list::-webkit-scrollbar-thumb {
    border-radius: 999px;
    background: rgba(108, 117, 125, .32);
}

[data-bs-theme="dark"] .support-chatbot-history-item:hover {
    border-color: rgba(110, 168, 254, .28);
    box-shadow: 0 5px 14px rgba(0, 0, 0, .18);
}

@media (max-width: 576px) {
    .support-chatbot-history-header {
        padding: 10px 12px;
    }

    .support-chatbot-history-list {
        padding: 10px;
    }

    .support-chatbot-history-item {
        padding: 10px;
    }

    .support-chatbot-history-question {
        font-size: .79rem;
    }
}
.support-chatbot-history-answer strong {
    font-weight: 700;
    color: inherit;
}

.support-chatbot-history-feedback {
    display: flex;
    align-items: center;
    gap: 5px;
    margin-top: 10px;
    padding-top: 8px;
    border-top: 1px solid var(--bs-border-color, #e9ecef);
    color: var(--bs-secondary-color, #6c757d);
    font-size: .7rem;
    font-weight: 600;
}

    .support-chatbot-history-feedback i {
        font-size: .78rem;
    }

.support-chatbot-history-search {
    position: relative;
    display: flex;
    align-items: center;
    margin: 10px 12px 4px;
}

    .support-chatbot-history-search > i {
        position: absolute;
        left: 12px;
        z-index: 1;
        color: var(--bs-secondary-color, #6c757d);
        font-size: .78rem;
        pointer-events: none;
    }

#supportChatbotHistorySearch {
    width: 100%;
    height: 36px;
    padding: 7px 38px 7px 34px;
    border: 1px solid var(--bs-border-color, #dee2e6);
    border-radius: 10px;
    outline: none;
    background: var(--bs-body-bg, #fff);
    color: var(--bs-body-color, #212529);
    font-size: .78rem;
    transition: border-color .18s ease, box-shadow .18s ease;
}

    #supportChatbotHistorySearch::placeholder {
        color: var(--bs-secondary-color, #6c757d);
    }

    #supportChatbotHistorySearch:focus {
        border-color: rgba(63, 112, 114, .55);
        box-shadow: 0 0 0 3px rgba(63, 112, 114, .09);
    }

.support-chatbot-history-search-clear {
    position: absolute;
    right: 7px;
    width: 26px;
    height: 26px;
    padding: 0;
    border: none;
    border-radius: 7px;
    background: transparent;
    color: var(--bs-secondary-color, #6c757d);
    align-items: center;
    justify-content: center;
    cursor: pointer;
}

    .support-chatbot-history-search-clear:hover {
        background: var(--bs-tertiary-bg, #f1f3f5);
        color: var(--bs-body-color, #212529);
    }
.support-chatbot-history-header {
    justify-content: space-between;
}

.support-chatbot-history-header-left {
    display: flex;
    align-items: center;
    gap: 12px;
    min-width: 0;
}

.support-chatbot-history-clear,
.support-chatbot-history-delete {
    border: none;
    background: transparent;
    color: var(--bs-secondary-color, #6c757d);
    display: inline-flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    transition: background-color .18s ease, color .18s ease, transform .18s ease;
}

.support-chatbot-history-clear {
    width: 32px;
    height: 32px;
    flex: 0 0 32px;
    border-radius: 8px;
}

.support-chatbot-history-delete {
    width: 30px;
    height: 30px;
    flex: 0 0 30px;
    border-radius: 8px;
}

    .support-chatbot-history-clear:hover,
    .support-chatbot-history-delete:hover {
        background: rgba(220, 53, 69, .10);
        color: #dc3545;
    }

    .support-chatbot-history-clear:active,
    .support-chatbot-history-delete:active {
        transform: scale(.93);
    }

.support-chatbot-history-item-top {
    display: flex;
    align-items: flex-start;
    gap: 8px;
}

.support-chatbot-history-item-text {
    flex: 1;
    min-width: 0;
}
.support-chatbot-history-confirm {
    margin: 10px 12px 4px;
    padding: 10px 11px;
    border: 1px solid rgba(220, 53, 69, .18);
    border-radius: 10px;
    background: rgba(220, 53, 69, .05);
    align-items: center;
    justify-content: space-between;
    gap: 10px;
}

.support-chatbot-history-confirm-text {
    color: var(--bs-body-color, #212529);
    font-size: .75rem;
    font-weight: 600;
    line-height: 1.35;
}

.support-chatbot-history-confirm-actions {
    display: flex;
    align-items: center;
    gap: 6px;
    flex-shrink: 0;
}

.support-chatbot-history-confirm-cancel,
.support-chatbot-history-confirm-delete {
    border: none;
    border-radius: 7px;
    padding: 5px 8px;
    font-size: .7rem;
    font-weight: 600;
    cursor: pointer;
}

.support-chatbot-history-confirm-cancel {
    background: var(--bs-tertiary-bg, #f1f3f5);
    color: var(--bs-body-color, #212529);
}

.support-chatbot-history-confirm-delete {
    background: #dc3545;
    color: #fff;
}

    .support-chatbot-history-confirm-delete:hover {
        background: #bb2d3b;
    }

    .support-chatbot-history-confirm-delete:disabled {
        opacity: .6;
        cursor: default;
    }
.support-chatbot-history-item-confirm {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 10px;
    margin-top: 10px;
    padding-top: 9px;
    border-top: 1px solid rgba(220, 53, 69, .16);
}

.support-chatbot-history-item-confirm-text {
    color: var(--bs-body-color, #212529);
    font-size: .72rem;
    font-weight: 600;
}

.support-chatbot-history-item-confirm-actions {
    display: flex;
    align-items: center;
    gap: 5px;
    flex-shrink: 0;
}

.support-chatbot-history-item-confirm-cancel,
.support-chatbot-history-item-confirm-delete {
    border: none;
    border-radius: 7px;
    padding: 5px 9px;
    font-size: .68rem;
    font-weight: 600;
    cursor: pointer;
}

.support-chatbot-history-item-confirm-cancel {
    background: var(--bs-tertiary-bg, #f1f3f5);
    color: var(--bs-body-color, #212529);
}

.support-chatbot-history-item-confirm-delete {
    background: #dc3545;
    color: #fff;
}

    .support-chatbot-history-item-confirm-delete:hover {
        background: #bb2d3b;
    }

    .support-chatbot-history-item-confirm-delete:disabled {
        opacity: .6;
        cursor: default;
    }
.support-chatbot-welcome-message {
    max-width: 88%;
}

.support-chatbot-welcome-title {
    color: #172033;
    font-size: 12.5px;
    font-weight: 700;
    line-height: 1.4;
}

.support-chatbot-welcome-text {
    margin-top: 4px;
    color: #718096;
    font-size: 10.5px;
    line-height: 1.45;
}
/* =========================================================
   AISURVEY CHATBOT - DARK MODE
   ========================================================= */

html[data-bs-theme="dark"] #supportChatbotPanel {
    background: #111827;
    border-color: rgba(255, 255, 255, 0.10);
    box-shadow: 0 22px 65px rgba(0, 0, 0, 0.42);
}


    /* Header */
    html[data-bs-theme="dark"] #supportChatbotPanel .support-chatbot-header {
        background: #315d5f;
        color: #ffffff;
    }

html[data-bs-theme="dark"] .support-chatbot-header-button:hover {
    background: rgba(255, 255, 255, 0.14);
}


/* Ana sohbet alanı */
html[data-bs-theme="dark"] #supportChatbotBody {
    background: #0f172a;
    color: #e5e7eb;
}


/* Kullanıcı mesajı */
html[data-bs-theme="dark"] .support-chatbot-user-message {
    background: #3f7072;
    color: #ffffff;
    box-shadow: 0 4px 14px rgba(0, 0, 0, 0.20);
}


/* Chatbot mesajı */
html[data-bs-theme="dark"] .support-chatbot-bot-message {
    background: #172033;
    color: #dbe4ee;
    border-color: rgba(255, 255, 255, 0.09);
    box-shadow: 0 4px 14px rgba(0, 0, 0, 0.18);
}

html[data-bs-theme="dark"] .support-chatbot-answer-title,
html[data-bs-theme="dark"] .support-chatbot-welcome-title {
    color: #f1f5f9;
}

html[data-bs-theme="dark"] .support-chatbot-welcome-text {
    color: #94a3b8;
}

html[data-bs-theme="dark"] .support-chatbot-source {
    color: #94a3b8;
    border-top-color: rgba(255, 255, 255, 0.08);
}


/* Hazır konu alanı */
html[data-bs-theme="dark"] .support-chatbot-navigation {
    background: rgba(23, 32, 51, 0.80);
    border-color: rgba(255, 255, 255, 0.08);
}

html[data-bs-theme="dark"] .support-chatbot-navigation-title {
    color: #94a3b8;
}

html[data-bs-theme="dark"] .support-chatbot-category,
html[data-bs-theme="dark"] .support-chatbot-question {
    background: #172033;
    color: #cbd5e1;
    border-color: rgba(255, 255, 255, 0.09);
}

    html[data-bs-theme="dark"] .support-chatbot-category:hover,
    html[data-bs-theme="dark"] .support-chatbot-question:hover {
        background: rgba(95, 154, 157, 0.12);
        border-color: rgba(95, 154, 157, 0.50);
        color: #8fc0c2;
    }

html[data-bs-theme="dark"] .support-chatbot-category-icon {
    background: rgba(95, 154, 157, 0.15);
    color: #8fc0c2;
}

html[data-bs-theme="dark"] .support-chatbot-category-arrow {
    color: #64748b;
}

html[data-bs-theme="dark"] .support-chatbot-back {
    background: #172033;
    color: #8fc0c2;
    border-color: rgba(255, 255, 255, 0.09);
}

    html[data-bs-theme="dark"] .support-chatbot-back:hover {
        background: rgba(95, 154, 157, 0.12);
    }


/* Öneriler */
html[data-bs-theme="dark"] .support-chatbot-suggestion {
    background: #111827;
    color: #cbd5e1;
    border-color: rgba(255, 255, 255, 0.09);
}

    html[data-bs-theme="dark"] .support-chatbot-suggestion:hover {
        background: rgba(95, 154, 157, 0.12);
        border-color: rgba(95, 154, 157, 0.45);
        color: #8fc0c2;
    }


/* Link ve cevap aksiyonları */
html[data-bs-theme="dark"] .support-chatbot-link {
    background: rgba(95, 154, 157, 0.14);
    color: #8fc0c2;
}

    html[data-bs-theme="dark"] .support-chatbot-link:hover {
        background: rgba(95, 154, 157, 0.22);
        color: #b1d5d6;
    }

html[data-bs-theme="dark"] .support-chatbot-answer-action {
    color: #8fc0c2;
    border-color: rgba(95, 154, 157, 0.25);
}

    html[data-bs-theme="dark"] .support-chatbot-answer-action:hover {
        background: rgba(95, 154, 157, 0.12);
        border-color: #5f9a9d;
    }


/* Faydalı / Faydalı değil */
html[data-bs-theme="dark"] .support-chatbot-feedback {
    color: #94a3b8;
    border-color: rgba(255, 255, 255, 0.10);
}

    html[data-bs-theme="dark"] .support-chatbot-feedback:hover,
    html[data-bs-theme="dark"] .support-chatbot-feedback.selected {
        color: #8fc0c2;
        border-color: #5f9a9d;
        background: rgba(95, 154, 157, 0.14);
    }


/* Yazıyor animasyonu */
html[data-bs-theme="dark"] .support-chatbot-loading {
    background: #172033;
    border-color: rgba(255, 255, 255, 0.09);
}

    html[data-bs-theme="dark"] .support-chatbot-loading span {
        background: #94a3b8;
    }


/* Alt giriş alanı */
html[data-bs-theme="dark"] #supportChatbotPanel .support-chatbot-footer {
    background: #111827;
    border-top-color: rgba(255, 255, 255, 0.09);
}

html[data-bs-theme="dark"] #supportChatbotInput {
    background: #172033;
    color: #f1f5f9;
    border-color: rgba(255, 255, 255, 0.11);
}

    html[data-bs-theme="dark"] #supportChatbotInput::placeholder {
        color: #64748b;
    }

    html[data-bs-theme="dark"] #supportChatbotInput:focus {
        border-color: #5f9a9d;
        box-shadow: 0 0 0 3px rgba(95, 154, 157, 0.14);
    }


/* Mikrofon */
html[data-bs-theme="dark"] .support-chatbot-voice {
    background: rgba(95, 154, 157, 0.12);
    color: #8fc0c2;
    border-color: rgba(95, 154, 157, 0.24);
}

    html[data-bs-theme="dark"] .support-chatbot-voice:hover {
        background: rgba(95, 154, 157, 0.20);
        border-color: rgba(95, 154, 157, 0.50);
        color: #b1d5d6;
    }

    html[data-bs-theme="dark"] .support-chatbot-voice.is-listening {
        background: #3f7072;
        border-color: #5f9a9d;
        color: #ffffff;
    }


/* Gönder */
html[data-bs-theme="dark"] #supportChatbotSend {
    background: #3f7072;
    color: #ffffff;
}

    html[data-bs-theme="dark"] #supportChatbotSend:hover {
        background: #4d8587;
    }


/* Floating launcher */
html[data-bs-theme="dark"] #supportChatbotLauncher {
    background: rgba(17, 24, 39, 0.97);
    border-color: rgba(95, 154, 157, 0.25);
    box-shadow: 0 14px 38px rgba(0, 0, 0, 0.32), 0 4px 14px rgba(63, 112, 114, 0.18);
}

html[data-bs-theme="dark"] .support-chatbot-launcher-text strong {
    color: #f1f5f9;
}

html[data-bs-theme="dark"] .support-chatbot-launcher-text small {
    color: #94a3b8;
}

html[data-bs-theme="dark"] .support-chatbot-launcher-action {
    background: #3f7072;
    color: #ffffff;
}


/* Scrollbar */
html[data-bs-theme="dark"] #supportChatbotBody::-webkit-scrollbar {
    width: 6px;
}

html[data-bs-theme="dark"] #supportChatbotBody::-webkit-scrollbar-track {
    background: transparent;
}

html[data-bs-theme="dark"] #supportChatbotBody::-webkit-scrollbar-thumb {
    background: rgba(148, 163, 184, 0.25);
    border-radius: 999px;
}